Why is my tracking information not updating?

If your tracking information is stating something similar to "Shipment ready" or Label created", rest assured, your package has left our warehouse and is on its way.

Carriers such as UPS, FedEx and DHL are currently experiencing delays in processing packages due to staffing challenges and volume spikes. Depending on the location it could be 1-2 business days before the tracking number is updated. 

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